Refund policy

Did it fall short of your expectations?

That breaks our heart, but it happens! Simply send it back to us – you have a full 14 days to return it, as required by law. 

We’ve made the return process as easy as possible. Just fill in the required information on the Packeta Return Portal, and the parcel can start its journey back to us.

How it works:

1. Enter the original parcel number on the portal above (note: not the order number).
2. Check that you are really returning the parcel to us.
3. Confirm, and you’re done! You will receive a submission code and a return label by email. You can choose whether to write the generated code directly on the parcel or attach the label.
4. Please pack the parcel carefully so it arrives undamaged, and take it to the nearest Zásilkovna drop-off point.

And that’s it! The parcel will make its way back to us — at our expense! Once it arrives, we will refund the full amount within 14 days.

Please note: Everything you return must be unused, undamaged, and in its original packaging, including all tags. Thank you!

Did someone mention a warranty claim?

Something's not right? Oh no, we're sorry to hear that! 
All our products come with a 24-month legal warranty (unless stated otherwise), so you have plenty of time and peace of mind to resolve any issues – and we’ll always be here for you.

You can submit your warranty claim here.

The claimed item must also be carefully packed. The package should include the claimed product with all accessories and a signed complaint form. These details are essential for identifying the item and the defect that needs to be resolved.

Return address for complaints:

Barbora Sopková - Kooky Kiddo
Loutkářská 2519/8, Praha 6 - Břevnov 169 00

Please note: 

Goods cannot be sent cash on delivery—any such returns will not be accepted by the seller. Additionally, the seller is not responsible for any loss of goods sent this way.

Thanks, and rest assured that we’re doing everything we can to find a solution as quickly as possible!