Terms of service
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Kooky Kiddo presents the General Terms and Conditions of the Kooky Kiddo e-shop (hereinafter referred to as "Terms").
1. Basic Information
Supplier (Seller):
Barbora Sopková under the Kooky Kiddo brand
Address: Loutkářská 2519/8, Praha 6 - Břevnov 169 00
Company ID: 09133615 (hereinafter referred to as "Seller", "Supplier", or "Kooky Kiddo")
Bank account: 2201937157/2010, held with Fio banka, a.s.
Bank account for foreign payments (Euro): CZ1020100000002201937157 (Fio banka, a.s., Na Florenci 2139/2, 11000 Prague), SWIFT: FIOBCZPPXXX
Contact address:
Barbora Sopková - Kooky Kiddo
Loutkářská 2519/8,
Praha 6 - Břevnov 169 00
Phone: +420 776 777 978
Email: hello@kookykiddo.com
Wonderful human being,
we would like to inform you that the supplier operates the Kooky Kiddo e-shop website at www.kookykiddo.com, where you can joyfully discover and purchase playful and unique knitted pieces — products that will brighten not only the eyes but also the soul of every child, no matter where they come from.
The terms and Conditions below apply to purchases on the e-shop www.kookykiddo.cz and define the rights and obligations of both the seller (supplier) and you, our wonderful customers. All contractual relationships are governed by the laws of the Czech Republic. If you are a consumer, relations not directly covered by these terms and conditions are governed by the Civil Code (No. 40/1964 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). By submitting an order, you confirm that you have read these terms and agree to them in their current form at the time of submitting the order.
We also inform you that according to the law on electronic registration of sales, we are required to issue a receipt and register the received payment with the tax administrator online. In case of a technical failure, we will complete the registration within 48 hours.
2. Placing an Order
You can easily order the products that interest you by adding them to your electronic cart—simply choose the desired color, size, and quantity, and you’re almost there!
Each item displays its price, and you can choose between two pricing options. More details about pricing can be found on the Prices page.
In the cart, you will then select your preferred delivery and payment method. You can find information about shipping costs and any additional fees on the Delivery and Payment page.
To complete your order, we need your contact and billing information—you can read all about how we protect your data on the Personal Data Protection page.
Before submitting your order, we will show you the total price, including all fees. Once everything looks good, simply click the "Order and Pay" button. Done!
After submitting your order, you will receive an email confirmation with all the details. The order serves as a proposal for the conclusion of a sales contract and reserves the selected goods for you.
3. Payment and Delivery of Goods
Goods that are in stock will be sent within 3 business days. Goods on order, i.e. those not in stock when the order is placed, will be sent to you no later than 30 days. If we do not meet this deadline, you have the right to withdraw from the contract and we will refund the full amount paid, including shipping costs (if you have paid them).
How can you pay for this joy? You currently have several options:
1. Credit card payment online
2. Bank transfer
3. Cash on Delivery
4. PayPal
5. Google Pay
After payment, we will issue an invoice – a tax document, which you will receive electronically via email.
If you choose payment by bank transfer, the amount must be paid within 3 business days from the conclusion of the contract, with the correct reference number. Payment is considered completed when the amount is credited to our account. If payment is not received on time, we reserve the right to cancel the order.
Goods are shipped via the transport services you select when placing the order. We charge shipping and handling based on the current price list, which is available on the Delivery and Payment page.
We will deliver the goods to the address you provide in the order, and we kindly ask you to accept the delivery. If you do not accept the goods, it will be considered as withdrawal from the contract, and in that case, we will charge you for the costs associated with returning the package. If a repeated delivery is necessary, we will also charge the cost of the additional delivery.
Upon receiving the goods, we recommend checking if the packaging is undamaged. If the packaging shows any signs of damage, please immediately inform the carrier. If the packaging is damaged, you do not need to accept the shipment.
Ownership rights to the purchased goods pass to you at the moment of full payment (including shipping costs), but no earlier than when you take possession of the goods. The responsibility for accidental damage, loss, or destruction of the goods passes to you at the moment of receipt or at the moment you were obligated to receive the goods but did not do so in accordance with the contract.
4. Order Cancellation
Each order placed on our e-shop is binding. However, both the customer and the supplier can cancel the order without giving a reason, provided it is done before the order is shipped, and no later than 24 hours after the order is created. If the customer has already paid for the goods, we will refund the amount to their bank account as soon as possible.
If the order is canceled by us, we will always provide the reason why we cannot confirm it. Once the sales contract is concluded, the order can only be canceled by mutual agreement between the customer and the supplier, under terms that we agree upon together.
5. Withdrawal from the Contract
Under § 1829 paragraph 1 of the Civil Code, you have the right to withdraw from the sales contract within fourteen (14) days from receiving the goods. If you decide to do so (and we will shed a tear!), you need to return the goods undamaged, with no signs of use or wear, in the original packaging, and with original tags — within the specified deadline.
If the returned goods show signs of damage or wear, the seller has the right to claim compensation for damages, or to refuse the return. The seller can unilaterally offset this compensation against the buyer's claim for a refund of the purchase price.
Upon withdrawal from the contract, we will refund all payments received, including shipping costs, no later than fourteen days after receiving your decision, using the same payment method you used. However, the refund will be made only after we have physically received the returned goods.
If you received a gift with your purchase, the gift agreement automatically becomes invalid if you withdraw from the contract, and you are required to return the gift along with the returned goods. If you do not return the gift, we will consider this unjust enrichment.
You can find the contract withdrawal form here. Please include the completed and signed form in the package.
Send the package to the following address:
Barbora Sopková - Kooky Kiddo
Loutkářská 2519/8, Praha 6 - Břevnov 169 00
Czech Republic
Important Notice:
Goods cannot be returned by cash on delivery, and any goods returned this way will not be accepted by the seller. The seller is also not responsible for any loss of returned goods.
For returning goods, you can also use one of the following methods:
Take the package to the nearest Packeta location and give the service team this code: 96344372 – they will ensure the package is sent back at our expense.
6. Complaints and Warranty Conditions
The buyer has the right to refuse to accept the shipment if it does not comply with the sales contract — for example, if the shipment is damaged or incomplete. If the buyer accepts the shipment despite the damage, it is necessary to record this in the delivery protocol with the carrier.
The warranty period for consumer goods is 24 months and starts from the moment the goods are received. In case of a justified complaint, this period is extended by the time the goods were being repaired and the buyer could not use them. If the goods are replaced with new ones during the warranty period, the new warranty period begins from the moment of replacement.
The seller is responsible for defects that occur in violation of the sales contract during the warranty period. Depending on the nature of the goods and the defect, a valid complaint will be resolved by repair, replacement of goods, discount on the purchase price, or a refund of the entire purchase price including shipping costs.
The complaint must be processed and the buyer informed of the outcome within 30 days from the complaint being made unless the seller and buyer agree on a longer period. If this deadline expires without resolution, the buyer has the right to withdraw from the contract or request an appropriate discount.
The refund of the purchase price is usually done using the same method that was used for payment, usually by transfer to the buyer's account.
Important Notice:
The warranty does not cover normal wear and tear from regular use or defects caused by improper handling, poor storage, use contrary to instructions, neglected maintenance, or improper use of the product.
If the buyer sends the complained goods back, the shipment must be carefully packed. The package should include the complained goods with accessories, a description of the defect, contact details of the buyer (address, phone, email), and it is recommended to include a copy of the purchase receipt or order number. This information is necessary for identifying the goods and the defect that needs to be resolved.
You can fill out the complaint form here. Place the completed and signed claim form in the package and send it to the following address:
The return address for complaints:
Barbora Sopková - Kooky Kiddo
Loutkářská 2519/8, Praha 6 - Břevnov 169 00
Czech Republic
Beware:
Goods cannot be sent cash on delivery—any such returns will not be accepted by the seller. Additionally, the seller is not responsible for any loss of goods sent this way.
7. Personal Data Protection
The protection of the customer’s personal data is provided in accordance with the applicable law of the Czech Republic No. 101/2000 Coll., on the Protection of Personal Data, as amended. The supplier processes personal data in accordance with the relevant laws, particularly the General Data Protection Regulation (GDPR). Customer personal data is fully secured against misuse.
The supplier collects the following contact information: name, address for delivery and billing, email address, phone number, for the purpose of shipping goods, communication with customers, concluding the sales contract, enforcing rights under the sales contract, and marketing purposes. The customer agrees that this information may be used by the seller for these purposes, until they provide written opposition to this processing.
The customer is obliged to provide their personal data correctly and truthfully and inform the seller about any changes in their personal details. The customer confirms that the provision of personal data is voluntary.
Personal data is processed, and the sales contracts are archived by the seller in electronic form and are accessible only to the seller. According to the law on personal data protection, the customer has the right to access their personal data. They have the right to request information about the processing of their personal data and the seller is obligated to provide it. They have the right to request how their personal data is processed, demand explanations about the processing of personal data, have the data updated or corrected, and request the deletion of this personal data. Personal data can be removed from the database upon the customer's written request. If there is any doubt about the compliance with obligations regarding the processing of personal data, the customer can contact the Supplier directly or the Office for Personal Data Protection.
The buyer can entrust a third party with the processing of personal data, such as a shipping company, external accounting firm, or individuals responsible for operating the website. Customer personal data will not be provided to any other third parties.
By submitting the registration form or order, the customer confirms that they are familiar with the terms of personal data processing and fully accept them.
8. Copyrights
All content on this website, including images, videos, and text, is protected by copyright. Use of any images, videos, or texts without prior written consent from the seller is not permitted.
9. Other Provisions
Out-of-court Settlement
In case a consumer dispute arises between us and the consumer regarding the sales contract or the service agreement that cannot be resolved by mutual agreement, the consumer can submit a proposal for out-of-court settlement to an entity designated for out-of-court resolution of consumer disputes, which is:
Czech Trade Inspection Central Inspectorate – ADR Department
Štěpánská 15, 120 00 Prague 2
Email: adr@coi.cz
Website: adr.coi.cz